Coscon Customer Service Enhancement

COSCON Launch 5 Customer Service Enhancement Targets

2013-08-01

COSCON has established a broad service network within the past several years, and now is one of the five largest container lines in the world with an annual carrying throughput of 8,000,000 TEUs.

Committed to improving constantly the customer experience, COSCON has always worked strenuously to provide professional service solutions and quality. Aside from offering more state-of-art fleets and more integrated transport options, COSCON particularly engages in the optimization of internal business procedures to ensure the quality in serving its worldwide customers.

On June 1st 2013, COSCON launched 5 services enhancement targets in China, aimed at reaching higher service level in 5 aspects of Booking, Empty release, B/L Release, Invoicing and dispute settlement.

On Aug 1st 2013, the same project implement in North America, Europe, Japan, Korea, Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines and Sri Lanka.

COSCON Customer Service Enhancement

It has been added "service evaluation" function on COSCON homepage (www.coscon.com) to collect customers feedbacks and suggestions on our service enhancement project. This function requires quick registration on www.coscon.com so that we can react to customers regarding their evaluations)